Current Lead Time

IF YOU ARE CONCERNED ABOUT THE STATUS OF YOUR EXISTING ORDER, WE ASSURE YOU THAT YOUR ORDER HAS NOT BEEN LOST AND YOU HAVE NOT BEEN FORGOTTEN. WE ARE A SMALL, VETERAN-OWNED AND OPERATED BUSINESS THAT RELIES ON OUR CUSTOMERS IN ORDER TO STAY IN BUSINESS.


LIKE SO MANY OTHER SMALL AMERICAN BUSINESSES, THE PAST 2 YEARS HAVE BEEN A CONSTANT STRUGGLE. UNLIKE HUNDREDS OF THOUSANDS OF BUSINESSES, WE ARE BLESSED TO HAVE BEEN ABLE TO KEEP OUR DOORS OPEN. MOST OF THE 200,000+ BUSINESSES THAT HAVE CLOSED IN THE PAST YEAR DUE TO THE "PLANDEMIC" WILL REMAIN CLOSED PERMANANTLY.


ALTHOUGH WE ARE UNABLE TO RETURN YOUR PHONE CALLS OR EMAILS, AND IT MAY HAVE BEEN 3-4 MONTHS SINCE YOU PLACED YOUR ORDER, WE ARE NOT OUT TO SCREW ANYONE OR FRAUDULANTLY OBTAIN MONEY SO DON'T ASSUME THAT WE ARE! WE SIMPLY NO LONGER HAVE THE STAFF TO RETURN CALLS AND EMAILS. DUE TO THE BACKLOG THAT WE HAVE WE ARE INUNDATED WITH CALLS AND EMAILS ASKING ABOUT ORDER ETA'S AND WE SIMPLY CANNOT RETURN THEM. PLEASE BEAR THIS IN MIND BEFORE SLANDERING US ONLINE, FILING BBB COMPLAINTS,  OR SUBMITTING A CHARGEBACK THROUGH YOUR BANK.


BELOW ARE THE REASONS YOUR ORDER IS DELAYED:

  • WE HAVE BEEN PERSONNALY AFFECTED BY COVID (INCLUDING THE HOSPITALIZATION OF ONE OF THE OWNERS). ALL DIVISIONS OF REDX ENTERPRISES LLC CEASED OPERATIONS FOR A COMBINED TOTAL OF 3 MONTHS DUE TO A COMBINATION OF THE FOLLOWING:

 

  • WE EXPERIENCED THE PERMENANT LOSS OF MULTIPLE VITAL TEAM MEMBERS AND SOME POSITIONS HAD TO BE REPURPOSED TO KEEP PRODUCTION FLOWING. TRAINING NEW TECHS IS A LENGTHY PROCESS AND NOT EVERYONE WE HIRE ENDS UP HAVING THE APTITUDE TO DO THINGS THE WAY WE DO THEM.

 

  • MOST IMPORTANTLY WE WERE FORCED TO MOVE OUR ENTIRE PRODUCTION FACILITY AND WERE ONLY GIVEN 5 DAYS TO DO SO. TEARING DOWN THE ENTIRE PRODUCTION LINE, PACKING IT, MOVING IT, THEN HAVING TO SET EVERYTHING BACK UP AGAIN IS NO EASY OR QUICK TASK. ALTHOUGH WE ARE ONCE AGAIN OPERATIONAL, WE ARE STILL GETTING THE SHOP SET BACK UP

 

 

ALTHOUGH WE ARE EXPERIENCING A MUCH LONGER THAN USUAL LEAD TIME, WE ARE BUILDING ORDERS AS QUICKLY AS WE CAN WHILE MAINTAINING THE QUALITY PRODUCTS FOR WHICH REDX GEAR IS BEST KNOWN.



WITH THAT SAID, WE ARE STILL EXPECTING LEAD TIMES TO BE AT LEAST 30 BUSINESS DAYS BUT BEAR IN MIND THIS IS MERELY AN ESTIMATE.  AT REDX GEAR WE PRIDE OURSELVES IN QUALITY OVER QUANTITY. YOU CAN HAVE IT DONE FAST, OR HAVE IT DONE RIGHT....BUT NOT BOTH.


LASTLY, PLEASE UNDERSTAND WE ARE ONLY ABLE TO REPLY TO EMAILS THAT ARE RELATED TO SHIPPING ADDRESS CHANGE REQUESTS ONLY.  IF YOU NEED TO CHANGE YOUR SHIPPING ADDRESS, PLEASE EMAIL YOUR ORDER NUMBER, NAME, AND NEW SHIPPING ADDRESS TO CS@REDXARMORY.COM.


WE HOPE THIS EXPLAINATION WILL ENCOURAGE OUR CUSTOMER FAMILY MEMBERS TO EXERCISE  ADDITIONAL PATIENCE WHILE WE WORK DILIGINTLY TO GET OUR BACKLOG UNDER CONTROL AND RESUME OUR NORMAL LEAD TIMES.


THANK YOU FOR YOUR UNDERSTANDING!!
 

DAVE AND THE REDX GEAR TEAM...(WHAT'S LEFT OF US, THAT IS.)