FAQ's

Unfortunately, the platform that we utilize to process orders has to be updated manually. This step is sometimes over-looked by staff but has no bearing on whether or not your order has begun processing. Most times you will receive your order long before your order status is changed in our system. Standard lead time is 10-14 business days but we try to

Absolutely. Simply enter the recipients address in the "Shipping address" space at checkout. 

We sure can. Unfortunately, because we have a first-come, first-served build queue, "rush" orders are basically like cutting to the front of the line at the movie theater. So, in order for us to keep our production times in check, we have a $40 surcharge for rush orders. This fee includes expedited shipping costs. The shipping time via USPS Priority is 2-5 days on average in addition to the 5 day rush lead time.

Perhaps. If the model you are looking for isn't listed on our site, please contact us at cs@redxgear.com or call us at 844.446.7776. If the mold is made for your pistol, we can get it at no additional charge to you. 

Will your holsters accommodate rail attachments on my pistol?Unfortunately, our holsters are formed to the exact dimensions of the pistol for which it is made. With that in mind, there is no room inside the holster for rail attachments unless it was specifically built to accommodate the attachment. We do offer a select number of rail attachemtents that can be formed into the holster for an added charge. Bear in mind, non-factory alterations made to the holster to allow for rail attachments will completely void the RedX Gear Lifetime Warranty. 

How do I return my holster or mag carrier for a warranty related issue?First, before sending your RedX Gear merchandise back to us, simply email us at cs@redxgear.com and tell us what the problem is. If it does, in-fact, fall under our Lifetime Warranty coverage, we will send a return shipping label to you via email. Package the item in a bubble mailing envelope along with a note including the following:

Once we receive your holster we will make the necessary repairs, or, if we are unable to repair it, we will build a new holster. Turn-around time will vary upon the nature of the warranty issue, but we'll keep you up to date if we encounter any delays.

Due to the fact that each RedX Gear order is built as we receive it,  our return policy is based on an individual basis. Having an unrivaled customer service model, we will do whatever we can (within reason) to ensure that you have the most satisfactory experience we can possibly provide. Taking the custom nature of our products into consideration, a 20% restocking fee will be deducted from your refund if you are returning your order for reasons other  than defects. Please email us at cs@redxgear.com or call 844.446.7776 if you have a non-warranty related return question.

First of all, guns are tools that are meant to be used. If you are concerned about finish wear on your pistol, perhaps you should leave it in the gun safe instead of carrying it. With that said, as with all holster materials, there is the eventual probability of holster wear over time. But, unlike leather and nylon holsters, our Kydex, Holstex, and Bolteron holsters do not allow the pistol to move freely while holstered, thus drastically reducing finish wear. NOTE: Kydex is notoriously tough on Cerakote finishes. With that said, we cannot guarantee that our holsters will not wear the finish on your pistol. 

 

If necessary, your RedX Gear product can be safely washed with warm soapy water and a cloth or soft nylon brush. DO NOT use harsh degreasers, petroleum or alcohol-based products, granulated cleansers, or wire brushes to clean your RedX Gear product. Dry with paper towels or dry cloth, ensuring any metal components are thoroughly dried.