At RedX Gear, we strive for nothing less than a 100% customer satisfaction rating. We pride ourselves in hand-making the finest thermo-forged holsters and related products available today. Our painstaking attention to detail produces the highest quality craftsmanship, which in turn, affords us the opportunity to proudly guarantee all of our products with a lifetime warranty. We are so certain that our gear can take whatever you can dish out that we will replace or repair your purchase for as long as you own it. We’ll even pick up the tab for shipping so you won’t have to spend a dime.
But wait, there's more! Our Lifetime Warranty is also transferable! What this means is, if you ever decide to part with the pistol for which you purchased your RedX Gear holster, the warranty is transferable to the new owner. This offer is extended for the life of the holster no matter how many times the pistol changes hands, until the holster wears out from use. Unfortunately, normal everyday wear and tear are not covered by our RedX Gear Lifetime Warranty. With that said, there are certain variables and conditions that will immediately void the RedX Gear Lifetime Warranty. To prevent voiding the lifetime warranty, avoid the following list of no-no’s:
- DO NOT immerse, wipe, dowse, spray, or rub with any mineral spirits, paint thinner, fuel, alcohol, or petroleum-based cleaner of any type. Gun oils/cleaners applied to your gun will not affect the interior of the holster, therefore they will not void the warranty.
DO NOT expose the holster to a direct hear source in excess of 150⁰ degrees Fahrenheit. This includes placing it on the dashboard of a vehicle in direct sunlight, a radiator/heat register, stove, oven, microwave, or using a hair dryer or heat gun on the product.
- DO NOT make alterations to a holster. Doing so may affect the retention ability of the holster which may lead to an unsafe condition, and possibly resulting in a negligent discharge. Additionally, RedX Gear holsters are custom made to fit the pistol for which they were originally purchased. Using a holster for any pistol other that what it was designed for is just plain dumb.
Exposing this product to any/all of the above scenarios may shrink, warp, contort, or otherwise compromise the integrity and/or retention capability of the holster. Doing so may render it unusable for its intended purpose and will unconditionally void the warranty. Additionally, honoring the Lifetime Warranty is at the sole discretion of RedX Gear/RedX Enterprises LLC and can be subject to the individual circumstances of each warranty claim.
Please contact us at firstname.lastname@example.org if you experience a defect or failure covered by our warranty. We cannot, however, warranty a lack of common sense and good judgment. Intentional or unintentional misuse, abuse, modification, alteration, or general jackassery is not covered by our Lifetime Warranty.